Senior Operations Executive (Facilities & Tenancy Management) | 3 + 3 Months - #1163319

Location: Raffles Place

Working hours: Monday - Friday, office hours

Contract: 3 + 3 months

You will be responsible for coordination and of hawker centre operations, covering tenancy management, cleaning and facilities management, and feedback and appeals management.

Cleaning and Facilities Management duties such as:

• Engaging and working with the associations

• Engaging and working with Town Council on centre-level cleanliness and safety issues

• Conducting joint engagements with stakeholders

• Engaging and working on proposed improvement works during the centre's Repair and Redecoration (R&R)

Tenancy Checks and Processes duties such as:

• Conducting checks on personal operations, articles of sale, encroachment or obstruction beyond licensed premises, additions and alterations, registration of stall assistants, maintenance of stalls, and display of food prices

• Processing tenancy applications, transfers, assignments, joint operators, and ex-gratia applications

• Processing rental waivers and other tenancy-related administrative matters



Feedback and Appeals Management, and Other Policies and Programmes duties such as:

• Managing feedback from the public professionally to ensure that feedback is addressed and resolved promptly in accordance with service standards

• Handling cases and appeals

• Ensuring stallholder compliance with new policies and programme

Job Requirements:

• Degree in any field

• Organised and able to multi-task

• Strong stakeholder management skills with outgoing personality.

• Independent, resourceful, meticulous and able to multi-task.

• Proficient in Microsoft Office applications.

• Team player with leadership qualities.

• Able to work after office hours and on weekends when required.

We regret to inform that only shortlisted candidates will be notified.

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