Customer Service Operations Officer - #1163317

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. The individual will be the first point of contact for our customers, offering exceptional service across a range of service operations, administrative tasks, and customer relations functions. You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.

Service Operations & Administration:

• Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.

• Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.

• Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.

• Manage and maintain customer and vendor database (entities, clients, partners etc).

• Attend to walk-in customers for repairs, enquiries, appointment scheduling, process job orders.

• Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.

Reporting:

• Verify cash transactions and manage accounts receivable on daily basis.

• Process Job order listing reporting, daily and monthly sales reports.

• Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).

Requirements

• Diploma in Business Administration or relevant business-related disciplines.

• Preferably with 1 year of customer service, call centre or operations/ administrative experience.

• Proficient in MS office (MS Office applications, Outlook, Email).

• Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.

• Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.

• Effective communication skills.

• Team-oriented with a collaborative approach to solving problems.