Executive - Community Care - #1163237

Role & Responsibilities

The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres.

Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods.

General Operational Duties (70%)

Program Support and Implementation

◦ Assist in planning, implementing, and evaluating active ageing programs

◦ Support on-site and satellite activities for seniors

◦ Participate in outreach events and community engagement initiatives

◦ Collaborate with community partners to organize programs and events

◦ Conduct door-to-door outreach with Community Screener assessments

Administrative Support

◦ Maintain documentation for audits and compliance requirements

◦ Assist in data collection and reporting for MOH and AIC submissions

◦ Support general office administration including attendance tracking and record-keeping

◦ Contribute to achieving service requirements and meeting MOH KPIs

◦ Ensure compliance with Standard Operating Procedures (SOPs) at all times

◦ Assist with audit requirements and documentation

Centre Operations

◦ Answer phone calls and manage walk-in inquiries professionally

◦ Assist with procurement and inventory management for the centre

◦ Support facilities management and maintenance coordination

◦ Help coordinate centre-based activities and events

Cross-functional Support

◦ Provide backup support to colleagues during leave periods or high-demand periods

◦ Assist in cross-departmental projects and initiatives

◦ Participate in team meetings and contribute to centre-wide improvement efforts

◦ Perform other duties as assigned by the Centre Manager

Specialist Focus Area (30%)

Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths:

Case Management Specialist (Information and Referral - I&R)

◦ Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT

◦ Review care plans with relevant stakeholders

◦ Facilitate timely and cost-appropriate service referrals and provision to seniors

◦ Coordinate care with MWS services as well as external providers

◦ Participate in case management discussions within MWS and with external service providers

◦ Build and maintain comprehensive resource maps of services and touchpoints for seniors

◦ Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation

Volunteer Management Specialist

◦ Recruit, onboard, and develop volunteers through targeted training programs

◦ Assign volunteers to appropriate roles matching their skills and interests

◦ Manage the Volunteer Management System (VMS) for registration and attendance tracking

◦ Engage volunteers from partner churches, community groups, schools, and corporate partners

◦ Coordinate befriending services for socially isolated seniors

◦ Monitor effectiveness of befriending through regular reports and feedback surveys

◦ Plan and coordinate outreach programs to identify and support isolated seniors

◦ Maintain recognition programs to motivate and retain volunteers

Wellness Program Specialist

◦ Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department

◦ Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs

◦ Conduct or coordinate group exercise sessions

◦ Conduct wellness screening sessions for seniors

◦ Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning

◦ Track participation and outcomes of wellness programs

◦ Assist Volunteer Management Executive to engage exercise volunteers for centre programs

◦ Maintain registration of seniors participating in exercise programs and prepare data for submissions

Qualifications, Competencies & Experience

• Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields

• 1-2 years' experience in a relevant field; experience in social service sector will be an advantage

• Fresh graduates with passion for serving seniors are welcome to apply

• Passionate to work and interact with seniors in the community

• Strong interpersonal skills and ability to interact effectively with seniors, families, and diverse stakeholders

• Excellent communication and facilitation skills

• Good documentation and record-keeping skills

• Ability to multi-task and work effectively in teams

• Proficient in Microsoft Office applications

• Ability to work on weekends when required (time off-in-lieu will be provided)

• Willing to travel to different AAC locations when necessary

• Comfortable with using tech-enabled devices and digital platforms