Key Account Manager - #1163175

Responsibilities:

• Manage and develop strategic key accounts to achieve revenue growth, customer retention, and profitability targets

• Serve as the main point of contact for customers on operational, commercial, and service-related matters

• Build strong customer relationships through regular business reviews, engagement sessions, and proactive communication

• Understand customers’ supply chain requirements and collaborate with internal stakeholders to provide customized logistics solutions

• Monitor customer KPIs, SLAs, and operational performance to ensure service excellence and continuous improvement

• Identify business opportunities including cross-selling and upselling across freight forwarding, contract logistics, transportation, and value-added services

• Coordinate closely with operations, procurement, customer service, and regional teams to resolve issues and ensure smooth service delivery

• Lead or support RFQ/RFP processes, pricing discussions, contract renewals, and commercial negotiations

• Analyze customer performance, shipment trends, profitability, and market developments to support business strategy and account growth

• Prepare account plans, sales forecasts, pipeline updates, and management reports on a regular basis

• Drive customer satisfaction initiatives and maintain long-term strategic partnerships with customers

• Ensure compliance with company policies, contractual obligations, and operational standards

Requirements:

• Diploma in Logistics, Supply Chain, Business Administration, or related discipline and above

• Minimum 5 years of experience in key account management, business development, or customer management within the logistics / 3PL industry

• Strong understanding of freight forwarding / contract logistics / warehousing / transportation / and supply chain solutions

• Proven track record in managing large customer accounts and achieving commercial targets

• Strong communication, negotiation, stakeholder management, and presentation skills

• Customer-oriented mindset with strong problem-solving and analytical capabilities

• Ability to manage multiple stakeholders and work effectively in a fast-paced environment

• Proficient in Microsoft Office applications including Excel, Outlook and PowerPoint

• Regional or multinational customer management experience will be an advantage