Warehouse Customer Support - #1163094

## Customer Support – Routine Responsibilities

### Main Responsibilities

### 1. Handle Customer Enquiries

Respond & assist to customer enquiries across multiple platforms, including:

- WhatsApp

- Email

- Carousell

- Lazada

- Shopee

- TikTok

- XiaoHongShu (RED)

(Handled by a team of 3 customer support staff)

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### 2. Product & Order Enquiries

- Provide product information to customers

- Check and advise on stock availability

- Assist with delivery-related enquiries

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### 3. Shipping Arrangements

- Coordinate standard delivery

- Handle urgent delivery requests

- Provide updates on delivery delays

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### 4. Dispute Handling (All Platforms)

- Handle cases of wrong items sent

- Manage short quantity issues

- Resolve damaged item complaints

- Follow up and ensure resolution of customer disputes

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### 5. Stock & Inventory Management

- Inform customers when items are out of stock

- Provide alternative solutions or product recommendations

- Perform stock adjustments in system (platform & big sellers)

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### 6. Door Sales Support

- Assist walk-in / door sales customers

- Provide product information and sales support

JE Human Resources Pte Ltd

(21C0627)

Linda Ong

(Reg No.R21100265)