L2 Cloud Engineer - AWS (Windows/Linux) - #1162880

Key Responsibilities

• Provide Level 2 operational support for Windows Server (2016/2019/2022) and Linux (RHEL, Amazon Linux, Ubuntu)

• Perform OS-level troubleshooting, service restarts, performance checks, and log analysis

• Support Windows services (AD, DNS, GPO, WSUS) and Linux services (systemd, cron, filesystem, package management)

• Handle incidents, problems, and service requests via ITSM tools

• Support AWS services including EC2, EBS, S3, Systems Manager (Run Command, Patch Manager, Session Manager), and CloudWatch

• Assist with instance provisioning, validation, start/stop, resizing, snapshots, and recovery activities

• Support UAT and production readiness and BAU handover

• Manage VPCs, subnets, route tables, and security groups

• Support ingress/egress connectivity and Network Load Balancer (NLB) integrations

• Troubleshoot network and firewall-related issues with network teams

• Validate connectivity paths for Windows and Linux servers

• Perform post-implementation testing from OS perspective

• Support CIS hardening, vulnerability remediation, and compliance checks

• Assist with IAM role usage and least-privilege access at instance level

• Support endpoint protection and monitoring tools (EDR/XDR)

• Participate in audits and evidence collection

• Perform OS patching using WSUS/SCCM/SSM (Windows) and yum/apt/SSM (Linux)

• Support automation using PowerShell, Bash, and AWS CLI

• Participate in maintenance windows and on-call rotations

• Create and maintain runbooks, SOPs, and knowledge articles

• Support operational handover from project build to steady-state support

Required Skills & Experience

• 5+ years of hands-on Windows and/or Linux support experience

• 2+ years of AWS operational experience

• Experience in enterprise or regulated environments

• Windows Server administration (2016/2019/2022)

• Linux administration (RHEL / Amazon Linux / Ubuntu)

• AWS services: EC2, EBS, S3, IAM (operational usage), Systems Manager, CloudWatch

• Understanding of VPC fundamentals, security groups, routing basics

• Awareness of Load Balancer (NLB) integrations

• Scripting: PowerShell (Windows) and Bash/Shell (Linux)

Preferred Skills & Certifications

• AWS Certified SysOps Administrator – Associate

• AWS Certified Solutions Architect – Associate

• Microsoft Windows Server / Hybrid Administrator certification

• Linux certification (RHCSA or equivalent)

If you are keen, please email your updated resume to dai••••••••••••@tg-hr.com

EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you