Import Customer Service (Executive/ Senior) - #1162856

Working Location: North-East Region

Working hour:
Monday - Friday (9am -5.30pm),
Alternate Saturday (9-1pm)

Job Duties:
- Manage end to end airfreight import and export shipments, including bookings, documentation, customs clearance, billing, and shipment completion.
- Serve as the main point of contract for customers, providing shipment updates, resolving enquiries, and ensuring excellent service
- Coordinate with airlines, ground handlers, trucking partners, and customs authorities to ensure timely and compliant shipment execution.
-Monitor shipment performance, maintain accurate operational records, and proactively resolve shipment delays, documentation issues, and operational challenges

-Support continuous operational improvement by compliance with company procedures, mentoring junior staff, and escalating critical issues when required

Requirements:
- Solid knowledge of airfreight import processes, documentation, and customs requirements
- Strong operational and problem solving skills, with the ability to manage multiple airfreight import shipments simultaneously
- Excellent customer service skills with a professional and proactive approach
- Good communication and coordination skills to work effectively with internal teams, carriers, and independently

We appreciate the time and effort invested in your application. Regretfully, only shortlisted candidates will be notified regarding the next stage of the selection process.