Customer Service Officer - #1162807

About the role

The role is within an MNC company to support the Customer Service Division and to assist in the ordering of maritime goods

The job holder is to handle all sales support and customer service activities of assigned accounts. This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours

Key responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time

• Work with Sales to understand and execute pricing and supply and payment for each account

• Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents

• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations

• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment

• Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

About you

• Excellent interaction capabilities and a proactive communicator

• Diploma level and above

• Proactive and takes initiative to solve issues and deliver results

• Good customer service

• Willing to work in the maritime industry, supply chain or shipping with a sense of urgency, Good time management

• Experience in the marine or logistic industry is an advantage, but not mandatory

• Strong in Excel and other MS office applications

• Self-motivated, confident, able to work independently, and effective in communication

Benefits

• 21 days Annual Leave with 2 days working from home per week

• In house gymnasium

• In-house canteen

• Medical and dental cover for staffs and dependent

• Hand phone and laptop provided by company

• Company transport pick up at various MRT station (9 MRT station throughout Singapore)

• Only shortlisted candidates will be contacted.

Chan Chee Meng

07C3069

R1110620