[Airfreight Import] Customer Service Manager - #1162764

Basic Up to $7,000

Mon to Fri (9am - 5.30pm); Alt Sat (9am - 1pm)

• Lead and manage the Airfreight Import Customer Service team to ensure efficient and timely handling of import shipments.

• Oversee daily import operations, including documentation, customs compliance, billing, and shipment closure.

• Develop and implement strategies to improve operational efficiency, service quality, and customer satisfaction.

• Monitor team performance, establish KPIs, and drive continuous improvement initiatives.

• Manage customer relationships, handle escalated issues, and ensure prompt resolution of service concerns.

• Collaborate with Operations, Customs, and other internal departments to ensure smooth and compliant import processes.

• Lead staff development through coaching, training, performance management, and succession planning.

• Prepare operational reports, analyze performance trends, and provide recommendations to senior management.

• Support business growth initiatives and perform other duties assigned by management.

Strong expertise in Import workflows, and knowledges of CargoWise system

Only for Singaporean.

Rapid Recruitment Asia Pte Ltd | 16C8261

Teng Yi Cai | R25141814