Sales Operations Team Lead / Senior Executive - #1162717

We are looking for a proactive and detail-oriented Sales Support Executive to support business operations across Singapore and other countries as needed. This role plays a key part in ensuring smooth order processing, service coordination, and alignment between Sales, Service, Operations, and Finance across multiple countries.

Key Responsibilities

1. Order Processing & Customer Administration

· According to customer order forms to create Sales Orders (SO) and Material Requisitions (MR) in SAP

· Maintain customer master data, including payment terms and credit limits for approval

· Support new customer registration and ensure timely follow-up

· Maintain selling prices and material master data in SAP

· Provide documentation for Delivery Note (DN) issuance and billing coordination

2. Service & Project Coordination

· Create Works Order-related SO in SAP and manage RMA lifecycle (issuance, tracking, filing)

· Create and manage CPR documentation and ensure proper distribution

· Support Project Managers and business teams in PS/PSQ creation and updates in OA/SAP

· Maintain Project Delivery System (PDS) data for project tracking

3. Billing, Finance & Compliance

· Support DN and billing processes in coordination with Operations and Finance

· Submit credit memo and billing cancellation requests on behalf of the business team

4. Tracking & Reporting

· Track and update sales order status on a regular basis

· Support revenue/expenses budgeting and BMS system updates

· Assist in preparing internal reports and performance tracking

5. Systems & Process Support

· Utilise SAP and CRM systems for order processing, case management, and reporting

· Support CRM lifecycle for both sales activities and service cases

· Establish and maintain standardised procedures across the Sales & Service functions

· Ensure alignment with regional policies, processes, and governance standards

· Coordinate with country teams across SEA to ensure consistency in order and service processes as needed

· Support alignment of system usage, reporting standards, and operational practices across countries

6. General

· Perform any other duties as assigned by the Team Lead or Country Manager

Requirements

· Diploma/Degree in Business, Finance, Business Administration, or related discipline

· Experience in sales/service coordination or administrative support roles preferred

· Knowledge of SAP, CRM systems, and enterprise tools is an advantage

· Strong coordination skills with ability to work across multiple stakeholders and countries

· Detail-oriented with strong task prioritisation ability

· Strong written and verbal communication skills