Customer Service Officer (Government Sector | 1-Year Contract) - #1162615

About the Role

Join a government agency in a customer-facing role where you will be responsible for handling public enquiries and feedback through phone and email correspondence. This role offers the opportunity to develop stakeholder management, communication and case management skills in a professional office environment. Training will be provided.

Key Responsibilities

• Handle public enquiries and feedback through phone calls and emails

• Follow up with members of the public regarding feedback cases

• Draft professional written responses and correspondence

• Coordinate with internal and external stakeholders to resolve feedback matters

• Update and maintain records within internal systems

• Ensure cases are managed according to established guidelines and service standards

• Provide administrative support and perform ad-hoc duties as assigned

Requirements

• Diploma qualification and above

• Good written and verbal communication skills

• Comfortable handling phone and email correspondence

• Proficient in Microsoft Office applications

• Customer service, administration, contact centre or public-facing experience will be advantageous

• Able to work independently and manage multiple cases effectively

Why Join Us?

• Government sector opportunity

• Office hours work schedule

• No shift work

• Structured training provided

• Professional and collaborative work environment

• Opportunity to gain valuable stakeholder and case management experience