Customer Support Executive/Shipping Coordinator - #1162596

Job Opportunity!

Audio-Technica (S.E.A.) Pte Ltd is searching for a responsible and detail-oriented Customer Support Executive / Shipping Coordinator to support our regional export business, customer service operations, shipping coordination, and administrative processes.

This position plays an important role in ensuring that sales orders, shipping documents, export billing, customer updates, stock follow-ups, and shipment coordination are handled accurately and efficiently. The successful candidate does not need to know every shipping or compliance requirement from the start, but must be independent, resourceful, and willing to find ways to understand new shipping requirements, documentation needs, and customer requirements as they arise.

We are looking for someone who is organized, proactive, meticulous with numbers, clear in email communication, and able to work effectively with sales, logistics, service team, purchasers, customers, distributors, and external freight partners.

Why Audio-Technica?

Our People. Our tremendous success can be directly attributed to our amazing staff members and their commitment to being a team. We hire the best people, train and educate them, and empower them to make the best decisions for the company and themselves. Our management style is very different from other companies because we believe that investing in our employees yields the highest return, both professionally and personally. As a result, we have a great deal of loyalty amongst our staff members.

Our Heart. Audio-Technica believes that it is important to be a good steward of people and community. If you work for us, you become family, and we take care of our family. We believe happy and cared-for employees take better care of our customers.

Customer Support Executive / Shipping Coordinator Job Responsibilities:

• Handle customer support and shipping coordination for regional distributors and customers

• Prepare, check, and manage shipping documents required for export shipments

• Assist with Free Trade Agreement documents, Certificate of Origin, Country of Origin requirements, and basic trade compliance matters

• Follow up with purchasers on item ordering status, shipment schedules, and expected stock arrival dates

• Update customers and distributors on stock availability, stock arrival, backorders, and shipment progress

• Assist sales personnel with stock status, order follow-ups, customer updates, and shipment-related matters

• Work closely with internal functions including sales, logistics, service team, purchasing, and finance to ensure smooth order fulfilment

• Manage monthly export billing to all distributors accurately and on time

• Prepare and process sales orders, proforma invoices, sales invoices, and related export documents

• Ensure customer purchase orders, sales orders, invoices, quantities, model codes, and shipment details are accurate before processing

• Work with DHL, FedEx, and other freight partners to arrange or expedite shipments from HQ, suppliers, or customer-appointed logistics providers

• Follow up closely on shipment delays, documentation issues, stock constraints, or customer requirements and escalate when necessary

• Maintain accurate records of orders, shipments, invoices, billing, and export documentation

• Ensure monthly sending of SOA and follow-up actions are made

• Support continuous improvement of order processing, shipping coordination, documentation control, and customer service workflow

• From time to time, support other administrative tasks required within the Admin Department

Customer Support Executive / Shipping Coordinator Qualifications/Skills:

• Good administrative skills with the ability to manage documents, follow-ups, deadlines, and details

• Basic understanding of shipping documents, export processes, sales orders, proforma invoices, sales

invoices, and billing processes preferred

• Basic knowledge of Free Trade Agreements, Certificate of Origin, Country of Origin, and compliance

documentation will be an advantage

• Able to work independently and find ways to understand new shipping, documentation, or customer

requirements when they arise

• Good written English and ability to correspond professionally with customers and distributors by

email

• Strong follow-up discipline and able to coordinate effectively across sales, logistics, service team,

purchasing, finance, customers, and freight partners

• Detail-oriented and meticulous, especially with numbers, invoices, quantities, model codes, and

shipment details

• Fast learner with a proactive and responsible working attitude

• Able to work quickly and accurately in a fast-moving environment

• Proficient in Microsoft Excel

• Experience with Microsoft Dynamics 365 Business Central or similar ERP system is preferred

• Able to manage multiple orders, shipment schedules, and customer requests at the same time

• Organized, reliable, and able to work with minimum supervision

• Good interpersonal skills and able to work well with both internal teams and external partners

• Passion for audio products will be an advantage

Education and Experience Requirements:

• Diploma in business administration, logistics, supply chain, international trade, or a related field preferred

• Minimum two to three years of experience in customer support, shipping coordination, sales administration, logistics administration, export documentation, or related administrative work preferred

• Experience in regional export business, distributor support, or customer service will be an advantage

• Familiarity with courier and freight coordination, especially DHL and FedEx, preferred

• Good command of written and spoken English

• Proficient PC skills, especially Microsoft Excel

• Able to learn internal systems, product codes, order processes, and export requirements quickly

HR Philosophy

Every company, regardless of the size or industry, is only as successful as the people involved with it. That is why hiring the right team members is such a critical process at Audio-Technica (S.E.A.) Pte Ltd. We believe it is incredibly important to be upfront about our talent discovery process, the characteristics we look for, and the actual process from a candidate’s perspective. The goal is to hire great talent, foster teamwork, and build a happy, healthy, and motivated team.

Join US Now!