Technical Support Engineer (Chinese Speaking) - #1162528

Key responsibilities

• Provide technical installation for on-site installation and online calls

• Provide on-site service and support to customers; not limited to local customers. For instance, problem verification, solution, and checking defective items to investigate and repair

• Set up, configure, and commission our products for customers

• Handles technical inquiries and requests for quotations on technical services

• Produce relevant reports for all work relating to on-site problems such as root cause analysis, service report, commissioning report, etc.

• Handle customer service calls on defective products and preventive maintenance

• Support the sales team in providing technical solutions to meet customers' needs

About you

• Diploma in Engineering or related fields

• Minimum 1-3 years of sales experience in M&E, control & automation industry

• Mature, self-disciplined and results-driven

• Clear presentation ability with excellent communication skills

• Strong interpersonal skills and customer focus to establish positive relations