Application Support - #1162422

Position: Application Support Analyst-L2/L2

Location: Changi

Employment Type: 1 year Contract

Job Description

L2 SUPPORT

• Provide L2 production support for 24x7 on Core Banking applications.

• Recent experience in working with Java J2EE applications

• Good understanding of core banking and banking operations is highly desirable.

• Prior experience with Sunline Core Banking would be a strong case for candidate.

• Experience in application support role for min 2 years for support or Developers

• Willing to learn with good knowledge of Java, Unix, SQL

• Experience in programming languages such as JAVA/J2EE.

• Experience in Unix commands , SQL queries

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch and Grafana.

• Dynamic individual with thirst to learn

• Strong team player with excellent inter-personal skills

• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

• Good problem-solving skills and ability to work under pressure in a fast-paced environment.

L1 Support

• Provide L1 production support for 24x7 on Core Banking applications.

• To coordinate and support infrastructure maintenance activities

• To manage implementations of new application releases; adhering to the best practices of the release management process.

• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

• To enhance existing support process to maintain/improve service level & quality.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 1-3 years of experience in IT production support, preferably in banking or financial services.

• Basic understanding of core banking and banking operations is highly desirable.

• Prior experience with Sunline Core Banking would be a strong case for candidate.

• Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch ang Graphana.

• Good problem-solving skills and ability to work under pressure in a fast-paced environment.

• Strong communication skills with the ability to liaise effectively across teams.

• Knowledge incident management processes is a plus.