Customer Care Representatives - #1162319

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.

• Ensure all fixtures are functioning well.

• Reporting of fault to the maintenance team.

• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.

• Assist Customers' prayers.

• Sale of Incense Items.

• Processing of the Service forms.

• Processing of the Pedestal Engraving forms.

• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.

• Assist ceremonial team for prayer services (Anling, Bone Picking etc).

• Ad-hoc emcee for FSP case.

• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.

• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.

• Plan, Organize, Execute and Promote events.

• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.

• All ad-hoc duties assign by seniors.
  

QUALIFICATION

• Secondary/NITEC/Diploma in any discipline.

• Minimum 2 years working experience in related field.

• Excellent Interpersonal and communication skills.

EXPERIENCE / SKILL REQUIRED

• Positive attitude.

• Willing to learn.

• Able to work Independently as well as in a team.

• Possess good communication skills.

• Able to communicate effectively in English.

• Proficient in Microsoft office (Words, Excel, Powerpoint).

• Able to work shift, weekends and public holidays.