Customer Service Executive - #1162315

1. Transaction Processing & Documentation

• Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines

• Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)

• Process refunds, payments, memos, and credit notes in accordance with company procedures

• Issue official receipts for payments received via bank transfer and PayNow

• Scan and upload purchase order and related documents into the system in a timely manner

2. Customer & Agent Support

• Attend to walk-in customers and manage service queues efficiently

• Respond to customer and agent enquiries relating to billing and other service matters in a professional manner

• Provide support to agents in documentation processing and submission

• Handle customer feedback, complaints, and follow-ups effectively

• Support agents with customer-related matters when required

3. Administrative & Operational Duties

• Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team

• Perform weekly bank deposits for cash collections in accordance with internal controls

• Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery

4. Compliance & Controls

• Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements

• Maintain accuracy, confidentiality, and proper record-keeping at all times

5. Other Duties

• Undertake any other assignments as delegated by immediate superior from time to time

Requirements & Qualifications:

• Minimum GCE ‘N’ / ‘O’ Level or equivalent qualification

• Proficient in spoken and written English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Computer literate with working knowledge of Microsoft Office applications

• Good interpersonal and communication skills

• Strong attention to detail with high level of accuracy

• Customer service-oriented with a professional, presentable, and well-groomed appearance

• Able to work independently as well as collaboratively within a team

• Willingness to learn and adapt to operational requirements