Marketing & Operation Coordinator - #1162313

Key Responsibilities

A) Marketing Support

• Issue reports and Certificates of Destruction (COD) to clients.

• Act as the main contact point for client enquiries when the HQ Marketing Team is unavailable.

• Coordinate customer service requests, job arrangements, and sample collection/delivery.

• Track job completion status and provide updates to clients.

• Support marketing activities and events.

• Prepare weekly, monthly, and ad hoc reports.

• Maintain customer records and documentation.

• Perform ad hoc duties and responsibilities as assigned by management from time to time to support business and operational requirements.
  

B) Operations Coordination

• Plan and coordinate daily collection, delivery, and production schedules.

• Manage client communications regarding operational arrangements and service requirements.

• Monitor job completion and operational performance.

• Coordinate manpower deployment with warehouse and production teams.

• Handle operational issues, customer complaints, and service escalations.

• Support productivity improvement and cost-control initiatives.

• Coordinate equipment maintenance schedules.

• Conduct operational meetings and prepare performance updates.

• Attend customer meetings, site visits, and provide on-site support when necessary.
  

Job Requirements

• Diploma or bachelor’s degree in business administration, marketing, operations management, logistics, or a related field.

• Minimum 2–3 years of experience in operations coordination, customer service, logistics, or marketing support roles.

• Strong communication and interpersonal skills with the ability to manage client relationships and coordinate with internal teams.

• Excellent organizational, planning, and multitasking abilities to handle multiple priorities in a fast-paced environment.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, with experience in reporting and documentation.

• Strong problem-solving skills, attention to detail, and ability to work independently while ensuring operational efficiency and customer satisfaction.