Dormitory Operations Staff - #1162224

Job Responsibilities:

• Oversee the daily operations of the dormitory and supervise Dormitory ICs to ensure smooth and efficient dormitory management.

• Manage residents’ check-in, check-out, room allocation, and maintain accurate records of occupancy, bed availability, and residents’ information.

• Monitor and guide Dormitory ICs in carrying out daily duties, including cleanliness, safety, maintenance, and workers’ welfare matters.

• Handle the issuance and control of access cards, keys, and ensure proper documentation and record keeping.

• Conduct regular inspections of dormitory rooms and common areas to ensure compliance with safety, hygiene, and housekeeping standards.

• Enforce dormitory rules, safety procedures, and ensure residents comply with dormitory regulations.

• Coordinate maintenance, repair works, and follow up with contractors, vendors, and service providers to ensure timely rectification of issues.

• Handle residents’ enquiries, complaints, welfare matters, disciplinary issues, incidents, and emergency situations, and escalate matters to Management when necessary.

• Ensure compliance with MOM regulations, FEDA/JTC licensing requirements, dormitory standards, and company policies.

• Coordinate and manage dormitory licence renewals, including preparation and submission of necessary documents to relevant authorities.

• Prepare for and coordinate MOM inspections and other regulatory audits, including follow-up on corrective actions and rectification works.

• Liaise with government agencies, employers, contractors, and relevant external parties regarding dormitory operational matters.

• Prepare daily, weekly, and monthly operational reports, maintain proper records, and provide updates to Management.

• Perform any other ad-hoc duties assigned by Management.

Requirements:

• Diploma or equivalent qualification.

• Minimum 1 year of experience in dormitory operations, facilities management, worker accommodation, or a related field.

• Familiar with MOM regulations, FEDA/JTC licensing requirements, and dormitory compliance matters will be an advantage.

• Good leadership, communication, and problem-solving skills.

• Ability to manage workers from different nationalities and handle operational issues effectively.

• Proficient in Microsoft Office applications, especially Microsoft Word and Excel.

• Responsible, independent, and able to work in a fast-paced environment.

Work Conditions:

• Full-time position.

• May be required to work beyond normal hours, including weekends and public holidays, to attend to operational needs, emergencies, or inspections when required.