Customer Service Executive (Funeral Services) - #1161844

Salary: Up to $3,000 Basic + Variable Bonus + Lucrative On-Duty Incentives!

Work Schedule: 8:00 AM – 5:00 PM (Flexibility for 9:00 AM – 6:00 PM) | Dynamic 5/6-day weekly rotation (includes weekends)

Why Join Us?

Looking for a career where your empathy makes a genuine difference? We are a dedicated team in the funeral services industry, providing comfort and clarity to families when they need it most. This is a purely office-based, administrative, and customer-support role (absolutely no physical handling of the deceased required). If you are a compassionate communicator who loves a rewarding challenge, we want you!

What You’ll Be Doing (Key Responsibilities):

• Be the First Voice of Comfort: Warmly attend to incoming calls, answering basic inquiries with care and professionalism.

• Bridge the Gap: Accurately note customer details and seamlessly pass them to our Sales Team to ensure families get the timely help they need.

• Keep Things Seamless: Perform precise data entry and maintain organized records to keep operations running smoothly.

• Boost Your Income: Take turns managing the company duty phone—where your ability to connect and convert inquiries translates directly into extra financial incentives!

Who We Are Looking For (Requirements):

• The Empathetic Communicator: You can navigate sensitive, emotional conversations with the utmost respect, maturity, and professionalism.

• The Experienced Operator: Prior experience in customer service or call-handling is highly preferred (but the right attitude matters most!).

• The Industry Professional: You are comfortable working in a stable, meaningful, and highly respected industry.

Sam Chong (R26160573)