Office of Patient Experience (Feedback), Senior Asst Manager (contract) - #1161831

Responsibilities:

• Attend to, acknowledge and facilitate resolution of feedback and complaints acknowledgement.

• Manage and implement of feedback systems projects (department CRM system, e-survey system and relevant reporting and updates at department and senior leadership meetings).

• Administer internal (internal hospital and cluster) and external awards (MOH, national and international) staff service quality/patient experience awards.

• Record and disseminate compliments to staff received externally or internally via CRM system or * Staff-to-Staff compliment platforms and email blast of positive notes from patients, public and staff.

• Share good practices in conflict resolution and staff abuse incident management at department meeting, staff roll-calls and formal training sessions, as well of Community of Practices interest groups within or cross cluster.

Requirements:

• Bachelor’s degree in Nursing, Healthcare Management or any other relevant discipline

• Formal Certification in adult learning, patient experience and quality improvement will be an added advantage

• 2 years of customer service experience preferably in a healthcare environment

• Candidates with no prior experience are welcome to apply

• Knowledge in data analysis will be an added advantage

• Proficiency in MS Office applications

• Excellent oral and written communication skills

• Able to work independently as well as in a team

Only shortlisted candidates will be notified