Senior Account Manager (IT Logistics/ Freight Forwarding) #10058 - #1161799

Senior Account Manager (IT Logistics/ Freight Forwarding) #10058

Industry/ Organization Type
Freight Forwarding

Position Title
Senior Account Manager

Working Location
Central (near Raffles MRT)

Working Hours
5 Days, Monday to Friday (9am – 6pm)

Salary Package
Basic Salary + Performance Bonus

Duration
Permanent

Key Responsibilities

• Take full commercial ownership of a portfolio of IT-focused accounts, managing client relationships, pricing, service scope, issue resolution, and business development opportunities.

• Transition customer accounts from senior colleagues through a structured onboarding process, becoming the primary commercial point of contact within the first 3 months.

• Support the seamless integration of newly acquired customers by coordinating account setup, introducing key stakeholders, assigning operational ownership, and establishing account management plans.

• Drive account growth by identifying opportunities for service expansion, entering new markets, and promoting value-added solutions such as IOR/ EOR and IT Asset Disposition (ITAD) services.

• Safeguard account profitability by maintaining pricing discipline, monitoring scope changes, overseeing billing matters, and tracking outstanding receivables. Escalate risks that may affect margins or collections.

• Collaborate closely with operations and Subject Matter Experts (SMEs) on quotations, service delivery, and customer requirements. Serve as the commercial lead to ensure effective internal coordination.

• Monitor account performance, maintain accurate forecasts, and provide regular reporting on revenue trends, sales pipeline conversion, and anticipated workload.

Requirements

• Minimum 5 years of experience in account management within the freight forwarding, logistics, or supply chain industry.

• Exposure to IT logistics, IOR/EOR services, or other value-added logistics solutions is highly advantageous.

• Strong client management and communication skills, with the confidence to handle commercial discussions, negotiations, and issue resolution directly with customers.

• Solid commercial acumen with a good understanding of pricing strategies, profit margins, contractual matters, and negotiation processes.

• Highly organised with the ability to manage multiple customer accounts, maintain accurate CRM records, and develop reliable business forecasts.

Kindly apply through ANY of the following methods

• Submit your application by clicking the APPLY button;

• Email your resume to J‌o‌b‌@‌a‌n‌r‌a‌d‌u‌s‌.‌c‌o‌m‌.‌s‌g. Please indicate #10058 on the email subject.

Application Policy

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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