Executive, Ihsan Casket - #1161735

About us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to those in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.

Role Overview: The Burial Executive (Operations) at Ihsan Casket is responsible for arranging and conducting funeral and Tahlil recitations with professionalism and compassion, in alignment with company policies and adherence to Syariah principles. They ensure client families are well-informed about available services and facilitate the smooth delivery of chosen services. The Burial Executive also supports aftercare, documentation, training initiatives, and community engagement efforts in line with organisational policies and values.

DUTIES AND RESPONSIBILITIES

1. Core Burial & Funeral Operations

a. Arrange and conduct funeral and burial services in a professional, organised, and compassionate manner, in accordance with company policies, SOPs and Syariah principles.

b. Prepare and ensure the availability of all items and equipment required for funeral services.

c. Care for the deceased respectfully, including:

• Collection and transfer of the deceased (including lifting)

• Washing and shrouding of bodies (same gender)

• Lowering the shrouded body into the grave

• Recitation of talqin and assistance with related burial rites

d. In the event of unforeseen circumstances, ensure that an approved third-party vendor is arranged to carry out assigned duties.

2. Specialised Burial Cases

a. Arrange for the collection, cleansing, shrouding, and burial of:

• Unclaimed surgical remains and fetuses

• Umbilical cords and placentas

• Stillborn babies (including prayer and burial)

b. Confirm and verify authorisation prior to proceeding with all the above service arrangements.

3. Client Engagement & Aftercare

a. Inform client families of available services and support the delivery of selected services with care and sensitivity.

b. Handle aftercare matters, including:

• Delivery of relevant documentation

• Check in next-of-kin and assess need for referral services.

• Collection of client feedback and customer satisfaction surveys

c. Attend to burial-related inquiries via phone calls and emails in a timely and professional manner.

d. Support the management of Ihsan Casket’s 24-hour hotline as part of a duty roster.

4. Compliance, Documentation & Governance

a. Prepare and accurately complete all documentation related to funeral services, including service reports and operational forms.

b. Handle contracts, legal documents, and payment-related processes in accordance with approved policies and in coordination with administrative and financial functions.

c. Ensure adherence to all applicable professional, regulatory, and religious requirements governing funeral services.

d. Manage petty cash utilisation in accordance with internal controls and coordinate documentation and top-ups with the Burial Executive (Admin & Publicity).

5. Training, Education & Outreach

a. Support and conduct virtual and in-person burial management courses based on Syariah teachings.

b. Participate in community engagement initiatives, including collaboration with religious and community organisations.

c. Support publicity and outreach efforts for Ihsan Casket as required.

6. Operations Support & Logistics

a. Drive and maintain Ihsan Casket’s van in a clean and roadworthy condition, including regular inspections and servicing.

b. Ensure vehicles, tools, and equipment are maintained in a safe and usable condition.

c. Promote and maintain a safe and healthy work environment at all times.

7. Reporting & Professional Conduct

a. Provide regular updates to the Assistant / Manager, Deputy / Chief Executive Officer, and Burial & Ihsan Casket Committee on assignments, operations, and client feedback.

b. Uphold adab, akhlaq, and Islamic heritage in all aspects of work.

c. Perform any other duties as assigned by supervisory and management personnel.

Requirements

• Diploma or Degree in Islamic Studies is preferred.

• Additional qualifications or experience in administration, business, or marketing will be an advantage.

• Well-versed in Syariah aspects of funeral and burial management.

• Proficient in basic computer applications, including MS Office.

• High level of compassion, integrity, and professionalism.

• Strong communication and interpersonal skills.

• Good problem-solving ability and attention to detail.

• Able to multitask and work under time-sensitive conditions.

• Willingness to work weekends, evenings, and overtime when required.

• Possess a valid Class 3 / 3A driving licence.

Official Working Hours:

Monday to Thursday 8.00am – 5.30pm

Friday 8.00am – 5.00pm

(Operational duties may require flexibility outside official working hours.)

Official Workplace:

Darul Ihsan Orphanage

5 Mattar Road

Singapore 387713

At Muslimin Trust Fund Association, we are dedicated to providing compassionate and dignified burial services to those in need. As a Burial Executive, you will play a crucial role in supporting our mission and ensuring the smooth operation of our services. Join us in making a difference in the lives of families during difficult times.