Customer Quality Specialist (Hi-Tech / Semicon Account) - #1161708

Exciting Career Opportunity

Conducive Working Environment

Location: Changi North

Responsibilities:

• Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns.

• Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions.

• Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence.

• Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution.

• Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews.

• Develop and maintain quality procedures, work instructions, quality alerts, and operational guidance to support compliance and continuous improvement.

• Monitor quality performance metrics and prepare weekly, monthly, and quarterly reports for internal management reviews and customer governance meetings.

• Perform visual inspections and verification activities to identify and report quality deviations, non-conformances, and operational risks.

• Support the achievement of operational and quality KPIs through data analysis, process monitoring, and stakeholder engagement.

• Participate in continuous improvement initiatives focused on quality enhancement, process optimization, defect reduction, and customer satisfaction.

• Collaborate closely with Operations, Engineering, and Customer teams to strengthen quality systems and improve overall process performance.

Requirements:

• Experience with implementation of 8D, CAPA (Corrective and Preventive Action) programs

• Certifications advantage including but not limiting to Six Sigma, Internal Auditor, etc.

• Quality inspection and auditing experience

• Knowledge of tools, concepts, and methodologies of quality associate

• Industry specified experience in manufacturing preferred

• Knowledge of relevant regulatory requirements such as ISO9001:2015, GDPMDS, etc.

Job ID: JOB-00442

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to car••@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 ••••747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz