Course Specialist - #1161539

Role Overview

The Course Specialist supports learners throughout their training journey by enhancing the overall classroom experience and providing guidance on their next steps in skills development.

This is a learner engagement and advisory role, focused on building rapport, understanding learner needs, and encouraging continued learning through soft, consultative engagement.

Key Responsibilities

Learner Engagement & Support

• Engage learners before, during, and after classes to ensure a positive learning experience

• Build rapport to understand learners’ goals, motivations, and interests

• Provide general assistance and support during class where required

Learning Advisory (Soft Engagement)

• Introduce learners to:

  • Digital tools for productivity & self improvement

  • Learning Pathways

  • Relevant courses and progression options

• Provide personalised recommendations based on learner needs

• Guide learners in selecting suitable next courses aligned to their goals

• Facilitate enrolment of learners into their next course based on consultation and identified learning needs

• Encourage continued learning in a non-pushy, advisory manner

In-Class Facilitation

• Support trainers and learners during class sessions and break times

• Conduct short sharing sessions or engagements where required

• Engage learners through informal conversations and activities

• Guide learners on their learning journey and next steps

Learner Experience

• Gather feedback and insights from learners

• Highlight concerns and improvement opportunities to the team

Key Competencies

• Strong communication and interpersonal skills

• Confident in engaging groups and individuals

• Ability to influence through relationship-building and advisory

• Adaptable in a fast-paced classroom environment

Success Indicators

• Positive learner engagement and experience

• Strong rapport with learners

• Increased awareness of learning pathways

• Effective guidance towards continued learning