Customer Service Representative/Digital Banking (Bank /$2500) - #1161333

Location : Orchard

working hours : 9am to 6pm/5days

Contract : 1 year

" Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions."

Responsibilities

• Key Responsibilities

• Client Digital Support

  • Guide clients on the use of mobile banking applications, online banking platforms, digital payments, and self-service banking features.

  • Troubleshoot basic digital banking issues and provide prompt resolutions.

  • Educate clients on digital banking features and encourage adoption of available self-service solutions.

Customer Service & Relationship Management

• Deliver professional and high-quality customer service primarily through phone interactions.

Internal Operations Support

• Assist Client Advisors with digital-related enquiries and self-help support.

• Support document handling, courier arrangements, and administrative coordination.

Requirements

• Strong communication skills with the ability to engage confidently with clients over the phone.

• Digitally savvy and comfortable navigating mobile applications, online platforms, and technology tools.

• Familiarity with digital banking platforms, online payments, PayNow, mobile banking applications, and digital transactions.

• SINGAPOREAN

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

EA License No: 10C3364

EA Personnel: (Linda) Lau Ng Eng

EA Personnel Reg No: R1111325