AIRFREIGHT FORWARDING MANAGER (IMPORT CS) - #1161320

Basic Salary: $5000 - $7000

Working Location:

• Alps Ave (company transport)

Working Hours:

• Mon to Fri (9am - 5.30pm)

• Sat (9am to 1pm)

Benefits:

• Guaranteed 13th month bonus + Variable bonus

• Annual leave, paid sick leave, annual increment

• Well-known MNC firm with great career progression

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.

• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.

• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.

• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.

• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.

• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.

• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirement
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Michelle Low Shi Hui
CEI Registration Number: R25154204
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)