Centre Manager (Enrichment School) - #1161305

Working Days: Wednesday – Sunday
Off Days: Monday & Tuesday

About the Role

We are seeking a dynamic and responsible Centre Manager to oversee the daily operations of our coding and robotics enrichment centre. The Centre Manager will ensure smooth centre operations, high-quality learning delivery, excellent customer experience, and strong team coordination across trainers and admin staff.

This role is central to maintaining The Lab’s standards in delivering engaging, structured, and future-ready STEAM education to children and teenagers.

Key Responsibilities

1. Centre Operations Management

• Oversee daily opening, closing, and overall centre operations

• Ensure classrooms, robotics equipment, and learning materials are well-maintained

• Maintain a safe, clean, and organised learning environment

• Manage schedules, class flow, and student attendance

2. Team Leadership & Coordination

• Supervise and support trainers and administrative staff

• Coordinate weekly class plans, lesson execution, and class coverage

• Provide on-the-ground guidance for new and junior trainers

• Foster a positive, collaborative team culture

3. Parent & Customer Experience

• Handle parent enquiries, feedback, and service recovery professionally

• Conduct centre tours for prospective parents

• Support student onboarding, registration, and retention efforts

• Maintain strong communication with parents regarding student progress and centre updates

4. Academic & Programme Support

• Work closely with curriculum leads to ensure smooth delivery of coding and robotics programmes

• Ensure trainers follow lesson structure and teaching standards

• Monitor class engagement and student learning outcomes

5. Sales & Enrolment Support

• Support enrolment targets through consultations and follow-ups

• Assist in converting trial classes into full enrolments

• Track attendance, retention, and class capacity planning

6. Administration & Reporting

• Maintain accurate centre records (attendance, schedules, incident reports)

• Prepare basic operational and performance reports

• Ensure compliance with internal policies and safety standards

Requirements

• Prior experience in centre management, education operations, or customer-facing leadership roles preferred

• Strong organisational and multitasking skills

• Confident in handling parents and children in a service-oriented environment

• Leadership experience in managing small teams

• Comfortable working in a fast-paced weekend-heavy schedule (Wed–Sun)

• Interest in education, coding, robotics, or STEAM learning is a strong advantage

Personal Attributes

• Responsible, proactive, and solution-oriented

• Strong communication and interpersonal skills

• Calm under pressure and able to handle operational challenges

• Hands-on and willing to support both operations and front-line duties

• Passionate about children’s learning and development

Work Schedule

• Wednesday to Sunday (including weekends and public holidays when required)

• Monday & Tuesday off days