Customer Service Officer / Execitive - #1161215

About the role

The role involves handling and processing customer orders, service requests, maintaining accurate customer records, and responding to customer inquiries and complaints with appropriate solutions.

Key responsibilities

• Handle and process customer orders, returns, refunds or service requests

• Maintain accurate customer records in the CRM system

• Support change in the systems related to CS in accordance to organisational requirements as well as system functionality

• Respond to customer inquiries, complaints, provide appropriate solutions and alternatives and follow up to ensure resolution at the given timeframe in professional manner

• Reporting of weekly/monthly data

• Analyse data metrics, feedback and trends on various platform, and present results in an effective manner

• Review department processes and proposal of new effective ways to improve department's efficiency

• Assist & support in executing departmental targets and operational goals

• Support in development of content and learning materials for training use of existing and new CSOs as well as ensuring all CS training checklists are up to date

About you

• GCE O Level, Diploma / Others with at least 2 years of relevant experience in a manufacturing or semiconductor environment is preferred

• Proficiency in Microsoft Office

• Experience using SAP / Epicor is an advantage

• Knowledge of customer service practices

• Consistently strive for continuous improvement and to have the right mind-set to seek out opportunities for enhancements to quality, productivity and service to customers