AIOps Engineer - #1161100

About the Role

We are seeking highly motivated AIOps Engineers to elevate IT operations through smart observability, predictive analytics, and automated intelligence.

In this pivotal role, you will drive the implementation and optimization of our observability platform using Splunk ITSI, lead machine learning‑driven predictive insights, and ensure accurate service correlation by integrating ServiceNow CIs into our telemetry framework. You’ll play a key role in maintaining system resilience, accelerating incident response, and transforming operational efficiency.

What You Will Do

• Observability Engineering: Architect, deploy, and optimize Splunk ITSI dashboards, KPIs, glass tables, and service maps. Enhance visibility into application and infrastructure health.

• Proactive Monitoring: Investigate system issues in real‑time using event correlation, log analysis, and telemetry patterns.

• Predictive Analytics: Apply ML models to detect anomalies, forecast system behavior, and prevent outages. Collaborate with data teams to operationalize predictive insights.

• Service Mapping: Automate synchronization of ServiceNow CIs with Splunk. Ensure accurate service correlation and dependency mapping.

Skills & Experience Needed

• Degree in Computer Science, Engineering, Information Systems, or equivalent.

• Hands‑on experience with Splunk ITSI or similar observability platforms.

• Strong knowledge of ServiceNow CMDB and CI relationships.

• Familiarity with machine learning for anomaly detection and predictive analytics.

• Proficiency in Python and Linux scripting for automation.

• Understanding of ITIL practices and modern IT operations.

• Strong analytical mindset with troubleshooting skills using observability data.

Why Join Us

• Work with cutting‑edge observability and AI technologies.

• Drive innovation in IT operations and resilience.

• Be part of a mission‑driven team transforming digital services.