Senior Solutions Engineer - #1161097

About the role

Work with account executives to design solutions that solve critical business challenges for clients throughout the pre-sales, solution design, and implementation processes. Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state. Identify and troubleshoot technical issues and ensure clients' integrations follow best practice guidelines to create the best developer experience. Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live and accelerate time to transaction.

Key responsibilities

• Work with account executives to design solutions that solve critical business challenges for clients throughout the pre-sales, solution design, and implementation processes

• Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state

• Identify and troubleshoot technical issues and ensure clients' integrations follow best practice guidelines to create the best developer experience

• Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live and accelerate time to transaction

• Take ownership of outstanding deliverables in the end-to-end project delivery lifecycle and ensure they are captured per the project plan

• Establish strong relationships with key decision makers and build credibility at all levels

About you

• Bachelor's degree in a STEM (science, technology, engineering, and mathematics) discipline, with strong academic achievements

• 5+ years experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.

• Strong problem-solving mindset, comfortable working with customers, partners, and engineering team to develop new products and solutions

• Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.)

• Experience integrating RESTful APIs into web applications

• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances

• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles

• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers

• Knowledge of the payments domain and financial services will be advantageous

• Prior experience working on integrations with major accounting platforms such as Xero, NetSuite, Fusion Cloud and QuickBooks on various use cases