Field Service Representative - #1161042

Safran Helicopter Engines, part of the Safran Group, is a global high-technology leader in aerospace, defence and space. With over 90,000 employees worldwide, we are the world’s leading manufacturer of helicopter engines.

Our Singapore site is the Asia Pacific hub for engineering, technical support and MRO services, partnering closely with customers to ensure operational excellence, flight safety and long-term performance across the region.

We are seeking a Field Service Representative to be the primary contact for operational Technical Support and an active ambassador for Safran Helicopter Engines.

Key Responsibilities

• Ensure Operational Readiness: Support customer in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.

• Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.

• Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.

• Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.

• Uphold Safran HE Values: Embody the image and excellence of Safran HE support. Strive for a “Best of the Best” approach in all interactions, while promoting and staying true to Safran HE's core values.

• Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.

As Field Service Representative in a GSP contract:

• You will serve as the technical point of contact to support the Front Office

• Asset Level Management: Ensure that asset levels are appropriately dimensioned to meet contractual requirements. Conduct regular inventories of expendable stock to support adjustment and optimization studies

• Maintenance Resource Assessment: Identify and advise the customer on the availability of required maintenance resources, including consumables, spare parts, tooling, equipment, personnel qualification and training

• Maintenance Planning Support: Assist the customer in planning and executing the maintenance plan to ensure compliance with the approved maintenance program, modification and repair status, Airworthiness directives, configuration standards and accurate logbooks/maintenance record.

Educational Requirements

• Possess a recognized High School diploma.
• Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.

Key Competencies:
• Strong analytical and summarization skills.
• Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
• Excellent interpersonal and customer service skills.
• High adaptability, especially in multicultural environments or international assignments.
• Willingness to travel frequently for professional purposes.
• Self-motivated, responsive, and capable of working independently.
• Strong sense of rigor and adherence to procedures.

What We Offer

· Flexible working hours

· Medical coverage for employees and dependents

· Global internal mobility opportunities

At Safran Helicopter Engines, we operate in a safety-critical and highly regulated environment, driven by a strong sense of purpose. Through our Safran Together framework, we unite around four shared principles: succeeding together, fostering trust, daring to innovate, and committing to a common vision.

At Safran, we are Powered by Trust.