Field Service Manager (Semiconductor) - #1160965

• $7000 + Bonus

• Established Semiconductor Technology Company

• Innovative Equipment Design & Manufacturing

• Career Growth in a High-Tech Industry

• Exposure to Regional & International Projects

Our Client has years of experience serving the semiconductor and electronics industries, providing employees with exposure to advanced manufacturing technologies and industry-leading solutions is looking for qualified candidates to join as Field Service Manager (Semiconductor).

Responsibilities:

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.

• Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.

• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.

• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence

• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.

• Build and maintain strong relationships with customers, internal departments and senior management.

• Maintain accurate and detailed documentation including customer reports and operational records.

• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field

• Minimum 5 years of relevant working experience in a managerial or senior leadership role

• Experience in machinery, equipment, technical service, semiconductor or electronics industries

Other Information:

• Location: Ang Mo Kio

• Salary will commensurate according to experience & qualifications

• Working Days/Hours: 5 Days/Office Hours

• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.