Infrastructure Support Engineer | Contract - #1160922

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.

• Manage and support virtualization platforms such as VMware vSphere.

• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.

• Troubleshoot network issues and support LAN operations, including routing and switching environments.

• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.

• Monitor network performance and identify anomalies using tools such as SolarWinds.

• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.

• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.

• Ensure airport operational systems and infrastructure platforms are available and stable.

• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.

• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.

• Participate in system implementation, testing, maintenance, and operational readiness activities.

• Support basic network security tasks, including firewall rule adjustments and access control updates.

• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.

• Conduct operational activities in alignment with ITIL service management practices and established procedures.

• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.

• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.

• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.

• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.

• Foundational understanding of networking and IT infrastructure.

• Exposure to VMware vSphere virtualization environments.

• Basic knowledge of SQL or database concepts is advantageous.

• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.

• Experience with network monitoring tools such as SolarWinds is advantageous.

• Understanding of ITIL service management practices is preferred.

• Strong analytical and troubleshooting skills.

• Excellent communication, coordination, and stakeholder management abilities.

• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.

• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.

• Experience in supporting 24x7 or mission-critical operational environments is a plus.

• Experience in airport, aviation, or large-scale operational environments is advantageous.

• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973