Freight forwarding - Export Customer Officer / Executive - Changi Alps - #1160834

Manage end-to-end export shipment operations and customer service activities, including handling enquiries, verifying shipping documentation, coordinating cargo collections and flight bookings, and ensuring timely shipment execution. Prepare operational and billing reports, collaborate with internal teams and overseas counterparts to resolve issues.

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The Job:

• Daily customer service correspondence - able to handle daily correspondence with customer via calls and/or emails with high urgency.
• Verifying customers' documents in relation to physical cargoes received and with export permit declarations.
• Arrange daily email bookings received by liaising with traffic for cargo collection, with freight management for flight booking and with operation teams for shipment execution.
• Prepare daily and monthly shipments of reports required by customers and destination counterparts.
• Prepare monthly billing reports and ensure accurate billings are sent to customers.
• Able to communicate well with other departments and other country counterparts in a timely manner to handle and resolve any customer's concerns and issues.
• To support operations on weekends / public holidays / after office hours.

The Talent:

• Minimum O level or higher Knowledge in freight forwarding.
• Possess excellent communication and interpersonal skills.
• To support on operations, work during weekends / public holiday / after office hours when necessary.
• Able to start immediately or at short notice
• Possess good analytical skills and team player.
• Able to work with initiative

Eu Eng joe
Direct Line: 88••909
EA License No: 91C2918
Personnel Registration Number: R23112468