Sales Manager - #1160456

Job Responsibilities:

• Achieve sales targets by promoting the Company’s forwarding business and acquiring new customers to expand the customer portfolio.

• Identify new and existing business opportunities, build sales pipelines, segment key accounts, develop new business, and strengthen customer relationships.

• Expand existing customer accounts through upselling and cross-selling additional services.

• Proactively engage customers to grow shipment volumes, increase shipment frequency, and expand lane coverage across new trade routes.

• Drive warehouse space utilization by promoting storage solutions and integrated logistics offerings to existing and prospective customers.

• Act as the main point of contact for customers, liaising with operations teams and overseas offices to ensure enquiries, issues, and problems are handled professionally and promptly.

• Work closely with overseas agents and share relevant customer and market information.

• Prepare monthly updates on sales pipelines, target customers, achievements, and customer business operations and plans.

• Monitor customer business trends and propose new logistics solutions or optimisation strategies to support their growth.

• Conduct regular business reviews with customers to identify service gaps and unlock new revenue opportunities.

• Participate in sales strategy development and related sales activities.

• Assist in preparing weekly and monthly reports on sales pipelines, sales targets, budget achievement, and the review of new opportunities and business plans.

• Monitor customer KPIs and initiatives to ensure the delivery of quality, reliable, and scalable services that meet customer expectations.

• Deliver volume and revenue targets for the forwarding sales channels while maintaining strong customer relationships and profitable growth.

• Lead, guide, and manage Indoor Sales and Sales Support personnel to ensure effective support and strong performance.

• Perform any other tasks assigned by the Company from time to time.

Requirements:

• Minimum Diploma Holder in any discipline

• Minimum 6 years’ working experience in freight forwarding sales.

• Possess minimum N2 in Japanese Proficiency

• Excellent Knowledge of INCO terms

• Good working knowledge for MS Office applications (Excel, Word, PowerPoint, Outlook)

• Good communication and interpersonal skills

• Able to work independently and communicate well as a team