Executive, Patient Relations - #1160441

• Opportunities for professional development

• Reputable organisation

• Good company benefits

As an Executive, Patient Relations, you will be responsible for the following duties:

• Manage and respond to patient and family feedback, including complaints, compliments, and enquiries across various communication channels.

• Coordinate with clinical and non-clinical departments to investigate cases and ensure timely, accurate, and patient-centred resolutions.

• Draft professional and empathetic responses, while supporting service recovery and patient satisfaction efforts.

• Facilitate communication between patients/families and hospital stakeholders, including arranging family conferences and documenting meeting outcomes.

• Maintain proper documentation, prepare reports, and analyse feedback trends to support service improvement initiatives.

• Advocate for positive patient experiences while ensuring compliance with institutional policies, service standards, and confidentiality requirements.

Requirements:

• Possess at least a Degree in any field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: APP••@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777