Delivery Operations Executive - #1160415

About the role

We are looking for a Operations Executive to assist the company in managing drivers and key customer accounts.

As a Delivery Operations Executive at UParcel, you will play a pivotal role in ensuring the seamless and efficient delivery of parcels across Singapore. In this full-time position, you will be responsible for overseeing and optimizing the day-to-day delivery processes, driving continuous improvement and enhancing customer satisfaction.

Working Hours: 5 days work week. Friday, Saturday, Sunday, Monday, Tuesday. (including Public Holidays, with Off-in-Lieu provided). 10am - 8pm. Wednesday and Thursday are off days.

What you'll be doing

• Assigning of deliveries to drivers in the system via direct calling

• Manage and coordinate the delivery drivers, ensuring timely and accurate dispatch of parcels to customers

• Account handling of selected key customers

• Monitor delivery performance metrics and identify areas for improvement to optimise operational efficiency

• Implement and oversee delivery route planning and scheduling to maximise productivity and reduce costs

• Identify and recommend process improvements to enhance the overall delivery experience

• Provide training and support to delivery personnel to maintain high standards of service

• Monitoring the fulfillment team in ensuring they meet their KPI objectives for your accounts

• Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department

• Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations

What we're looking for

• Possess a Proactive and 'Can-Do' attitude in resolving issues and problem solving

• Minimum 3 years of experience in a delivery operations or logistics role, ideally within the last mile delivery

• Strong understanding of delivery processes, route planning and operational best practices

• Excellent problem-solving and decision-making skills, with the ability to think strategically and implement practical solutions

• Proficient in data analysis and performance monitoring, with the ability to interpret and act on key metrics

• Effective communication and interpersonal skills, with the ability to liaise with cross-functional teams

• Proven track record of leading and motivating teams to achieve operational excellence

• Familiarity with relevant health, safety and environmental regulations in the logistics industry

What we offer

At UParcel, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance

• Annual leave and birthday leave

• Opportunities for career development and professional training

• Staff discounts on our delivery services

• A dynamic and collaborative team culture

Apply now to join our dynamic team and be a part of our exciting journey!