Customer Service Representative (Warehouse) - #1160402

Job Description

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.

• Assist and update customers with stock queries and shipment schedules promptly.

• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.

• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.

• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.

• Verify and issue the billing summaries to customers.

• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.

• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.

• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.

• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

Job Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field

• Basic understanding on warehouse operations and inventory management systems is a plus.

• Good interpersonal skill & customer service oriented

• Working location: Tuas (**Shuttle service is provided from/to Tuas West Road MRT**)

• Only for Singaporeans and permanent residents

Work Arrangement:

5 days (from 8am to 5.45pm - Monday to Friday), or

5.5 days (from 8am to 5pm - Monday to Friday and 8am to 12pm - Saturday)