Customer Service Support (Kiosk & Counter/ 1 year contract ) - #1160317

The Role:

• Manage visitor flow by guiding guests who have completed their appointments to ensure smooth crowd movement and operations.

• Assist customers with self-service kiosks and provide basic troubleshooting support where required.

• Handle routine enquiries by reviewing submitted documents against application details for accuracy and completeness.

• Escalate complex or non-standard cases to the appropriate teams for further handling.

• Support front counter operations, including facilitating in-person document verification and eligibility checks.

• Ensure customers are adequately prepared for their appointments by confirming documentation requirements.

• Carry out daily setup and shutdown of service areas, kiosks, and operational spaces.

• Maintain basic records and assist with simple reporting or administrative documentation.

• Deliver a positive and efficient customer experience through clear communication and support.

• Perform ad-hoc administrative duties to support overall service delivery.

What are we looking for?

• Minimum ITE qualification or equivalent; higher qualifications will be an advantage.

• At least 1 year of relevant experience in customer service or frontline operations.

• Comfortable using computers and digital systems, including guiding users on self-service kiosks.

• Strong attention to detail, particularly in verifying documents and information accuracy.

• Good interpersonal and communication skills with a customer-oriented mindset.

• Ability to follow procedures and guidelines accurately with minimal supervision.

• Adaptable and able to work effectively in a fast-paced, customer-facing environment.

• Possession of relevant customer service certifications or recognition (e.g. service excellence awards, training certifications) will be an added advantage.

We regret that only shortlisted candidates will be notified. Thank you.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy.

EA Personnel Name: Woon Pei Chyi (Jess)
EA Personnel No: R23119229
EA License No: 11C3955