Customer Relations Officer - #1160159

Working Hours:

Monday to Friday: 8.30am - 5.00pm

Saturday: 8.30am to 1.00pm

Job Summary

• Familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre

2. Pausing in Queuemetrics

3. Queuemetrics Logging Off

4. Queuemetrics Login

5. Web Portal Appointment Bookings

6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.

• Committed, timely efforts to attain the targeted result by making outbound calls.

• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

The Person

• At least 2 years of relevant experience

• Computer literate, preferably in MS Office, Excel, Word etc.

• Good interpersonal and conversational skills

• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation

• Able to work independently as well as in groups/teams with minimal supervision

• Conversant in at least two languages