Key account specialist / Process Engineer (Mold Testing) - #1159931

Our client is a well-established MNC specializing in precision manufacturing and engineering solutions, supporting customers across various industries globally. Due to their current expansion plan, they are looking for a Key Account Specialist (Entry Level) / Mold Process Engineer (SPD Tester) – to join their team. They are located in the (West) – easily accessible.

Position 1:

Responsibilities for Key Account Specialist (Entry Level) :

• Manage assigned customer accounts and act as the main point of contact for commercial matters

• Coordinate RFQs, quotations, costing submissions, and follow-up activities

• Support account growth through new program opportunities and product expansion initiatives

• Liaise with engineering, operations, quality, and production teams on customer requirements

• Track project milestones, sample builds, engineering deliverables, and program timelines

• Coordinate customer requests, project updates, and issue follow-ups across multiple manufacturing sites

• Support new product introduction (NPI) activities and project handovers to operations

• Maintain quotation records, sales pipelines, account documentation, and forecasting updates

• Monitor customer complaints, corrective actions, and resolution progress with internal teams

• Assist in preparing business proposals, account reviews, presentations, and commercial reports

• Support cross-site coordination activities involving Singapore, Malaysia, and China operations

• Follow up on opportunity pipelines and support conversion of projects into mass production programs

Requirements:

• Diploma or Degree in Engineering, Business, or related discipline

• Candidates with 1–3 years of relevant experience in account management, sales coordination, customer support, or manufacturing environments are advantageous

• Exposure to precision plastics, tooling, Electronic Manufacturing Services (EMS), or contract manufacturing industries will be an added advantage

• Familiar with RFQ processes, quotations, project coordination, and customer support functions

• Training Provided

Position 2:

Responsibilities for Mold Process Engineer (SPD Tester):

• Provide engineering support for injection moulding, assembly, packaging, and manufacturing operations.

• Troubleshoot process, tooling, and equipment issues to improve production efficiency and minimise downtime.

• Analyse process variances and implement corrective actions to improve yield and process stability.

• Support process development, optimisation, and validation activities for new and existing products.

• Execute validation activities including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).

• Conduct Design of Experiments (DOE), process studies, and technical evaluations to enhance process capability.

• Prepare and maintain Standard Operating Procedures (SOPs), validation reports, and technical documentation.

• Perform Process Failure Mode and Effects Analysis (pFMEA) and support continuous improvement initiatives.

• Work closely with Production, Quality Assurance (QA), Maintenance, and Engineering teams to ensure smooth manufacturing operations.

• Ensure manufacturing activities comply with ISO 9001, ISO 13485, and ISO 14001 standards.

Requirements:

• Diploma or Degree in Mechanical Engineering or related discipline.

• Minimum 3–5 years of relevant working experience in plastic injection moulding environment.

• Knowledge of validation protocols including IQ, OQ, and PQ.

• Familiar with Scientific Process Development (SPD) methodologies.

• Experience in DOE, process optimisation, and troubleshooting will be advantageous.

• Exposure to ISO 9001 and ISO 13485 environments will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)