Senior IT Support Engineer (In-house & Regional) - #1133711

Job Description & Requirements

Highlights:

• 5 days work week

• Permanent Role

• Location: Tai Seng, East Region

Job Summary:

IT Operations Management:

• Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments.

• Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation.

• Execute and document operational tasks, such as backups, security checks, and system health assessments.

• Ensure maximum network and system uptime through active monitoring and preventive maintenance.

• Manage and support mobile device, PC, servers and IO devices operations

• Assist the global and regional team for projects rollout

Technical Support & Troubleshooting:

• Provide L1/L2 technical support for internal users, addressing system issues and network problems.

• Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on-premises, cloud, etc.).

• Coordinate with vendors for hardware repairs and software issues when necessary.

• Track and document support requests in the IT service management system, ensuring timely resolution and closure.

Incident & Problem Management:

• Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution.

• Collaborate with cross-functional teams to investigate and resolve recurring technical issues or outages.

• Follow established procedures for incident and problem management, ensuring minimal disruption to operations.

Documentation & Reporting:

• Create and maintain accurate documentation for all systems, configurations, and support processes.

Job Requirements:

• Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus.

• ITIL Foundation Certification an advantage

• CompTIA A+ or Network+ Certification an advantage

• Microsoft Certified: Azure Fundamentals or similar certifications an advantage

• Cisco Certified Network Associate (CCNA) an advantage

• Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL).

• Familiarity with IT operations tools for monitoring, patch management, and backup solutions.

• Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team).

HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary

• Expected salary

• Notice period

• Reason for leaving

We regret only shortlisted candidates will be notified.

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