Customer Service Officer | Basic to $2800 | 5.25 Days | Senoko | Food Fulfilment - #1133302

Customer Service Officer/Executive (Order Fulfillment)

• Basic | Up to $2,800, depends on experience.

• 5.25 Days | Monday to Friday, 830am to 6pm | Saturday 830am to 1pm

• AWS + VB | 14 Days AL

Job Description

• Process customer orders accurately and efficiently using our designated systems or software.

• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.

• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.

• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.

• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.

• Continuously improve customer service procedures and processes to enhance efficiency and service quality.

• Provide insights and feedback to management based on customer interactions to improve products or services.

Requirements

• Customer service experience preferably in the food service or hospitality industry.

• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

For consideration, kindly submit your CV by clicking “APPLY Now”

Only shortlisted candidate would be notified

EA Reg. No: R22105614 | Chua Pei Jie

EA Lic. No: 15C7752