Lead, Rides Operations (Universal Studios Singapore) - #1133129

Job Responsibilities

• Supervise the daily activities of crew members, ensuring adherence with departmental standards, including professional grooming, conduct, and operational protocols.   

• Assist in training new and existing crew members to uphold operational and service standards.  

• Maintain routine records such as lead observations, daily operating reports, ride/show quality records, timekeeping sheets, scheduling requests, and crew availability as assigned.  

• Attend to guest concerns and ensure timely and appropriate resolution of emergencies.  

• Ensure the park readiness and operational excellence to enhance overall guest experience.  

• Support crowd control and queue management during peak periods.  

• Report ride malfunctions, abnormalities, and safety concerns to management.  

Job Requirements

• Minimum GCE ‘O/N’ Levels/ ITE/ Diploma in Tourism or any other relevant discipline.  

• Prior operations experience of at least 1 year. 

Skills/ Attributes

• Strong leadership and problem-solving abilities.   

• Strong communication and interpersonal skills, including being comfortable speaking to large groups.  

• Attentive to detail and safety-oriented.  

• Ability to stay calm and professional in high-pressure situations.  

• Able to manage time and prioritize tasks effectively.  

• Team player with a positive attitude.  

• Comfortable to work in an outdoor environment. 

• Must be able to stand for extended periods.

• Able to perform shift work, including evenings, weekends and public holidays.