Change Management Analyst (Ref 26159) - #1133112

Responsibilities

1) Communications Support

• Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process

• Create clear, engaging content including newsletters, announcements, and progress updates for various audiences

• Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams

• Analyse communication effectiveness through metrics and feedback data to optimise messaging strategies

2) Training Development and Delivery

• Design and deliver training programmes tailored to different user groups and skill levels across the organization

• Create comprehensive training materials, user guides, and quick reference resources to support system adoption

• Provide ongoing support to users during the transition period to address questions and challenges

• Conduct training needs analysis and skills gap assessments to inform programme design

3) Change Management Activities

• Conduct impact assessments to identify affected stakeholders and processes throughout the implementation

• Support change readiness activities and help address resistance to new systems through targeted interventions

• Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment

• Develop reporting mechanisms to track progress against adoption targets

• Facilitate workshops and focus groups to gather requirements and validate change

4) Analysis and Assessment

• Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups

• Gather and analyse user requirements for training programmes and communication strategies

• Develop change impact assessments using data-driven methodologies and present findings

Requirements

• Degree / Diploma in Computer Systems, Information Systems, or similar field or equivalent education.

• At least 2-3 years of experience in conducting training and stakeholder engagement

• Experience with system implementations or digital transformation projects

• Bonus if you have change management certifications or relevant training qualifications from recognised institutions

• Broad understanding of change management principles and adult learning methodologies

• Experience in change management, training delivery, or communications roles within organisational settings

• Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences

• Project coordination experience and proficiency with training tools and platforms

• Proficiency in data analysis to support evidence-based change decisions

• Ability to translate business requirements into actionable change management strategies

Licence no: 12C6060