Crew (Rock climbing) (Full Time) - Rides Operations, Universal Studios Singapore - #1133111

Job Responsibilities

• Operate the Rock Climbing attraction in accordance with established safety protocols and standard operating procedures.

• Conduct thorough pre-opening and closing inspections to ensure all climbing equipment and surrounding areas are safe, secure, and fully operational.

• Deliver exceptional guest service, including welcoming guests, providing clear instructions, assisting with harnessing, and ensuring a smooth climbing experience.

• Monitor guest behaviour closely and enforce safety guidelines to maintain a secure and enjoyable environment for all participants.

• Respond promptly and professionally to any technical issues, guest incidents, or emergency situations within the attraction.

• Maintain the cleanliness, organisation, and visual appeal of the Rock Climbing area.

• Assist with crowd control and queue management, especially during peak hours, to ensure efficient guest flow.

• Report any equipment malfunctions, safety concerns, or operational irregularities to supervisors immediately.

• Participate in cross-training opportunities at other attractions to enhance operational versatility and support broader team needs.

Job Requirements

• Minimum GCE ‘O/N’ Level or ITE.

• Prior operations experience of at least 1 year is preferred.

Skills/ Attributes

• Able to rock-climb.

• Able to perform manual tasks and able to stand for extended periods.

• Strong communication and interpersonal skills, including being comfortable speaking in large group settings.

• Attentive to detail and safety-oriented.

• Ability to stay calm and professional in high-pressure situations.

• Team player with a positive attitude.

• Able to perform shift work, including evenings, weekends and public holidays.

• Comfortable to work in an outdoor environment.