Retail Operations Manager - Seafood Fish (Fresh Produce) - #1132807

• Report to Fresh Produce Director

• Define, implement, and maintain quality standards for our fresh food categories

• Initiate​ ​pilot​ programs​ ​for​ ​new​ ​processes,​ ​packaging​ ​solutions,​ ​or​ shelf​-life​ improvements​

• Address and resolve any quality-related complaints in collaboration with store teams​

• ​Develop and enforce SOPs for storage, handling, and display of fresh foods

• ​Work​ ​with​ ​Category​ ​Managers​ ​to​ ​ensure​ ​suppliers​ ​meet​ ​technical​ ​specifications​ ​and​ ​safety standards

• ​Drive continuous improvement initiatives for Fresh Produce (Fish, Seafood)

• Monitor​ ​and​ ​optimize​ ​the​ ​cold​ ​chain​ ​process​ ​from​ ​supplier​ ​to​ ​store​ ​to​ ​ensure​ ​product​ freshness

• Support store teams with technical knowledge, training, and operational improvements

• Monitor​ ​and​ ​guide​ ​fresh​ ​food​ ​merchandising,​ ​stock​ ​rotation,​ ​and​ ​waste​ ​control​ ​processes

• ​Collaborate​ ​with​ ​visual​​ merchandising ​​and​​ operations ​​teams​​ to​​ maintain ​​fresh​​ category​ presentation standards​

• Track​ ​key​ ​metrics​ ​including​ ​spoilage​ ​rates,​ ​customer​ ​complaints,​ ​audit​ ​scores,​ ​and​ ​waste percentages

• Analyze trends to identify issues and recommend corrective/preventive actions

Job Requirements

• Diploma / Bachelor in Business, Food Science Food Technology, or related field

• 5+​​ years​​ of​​ operations, supply chain, supplier management experience​​ in​​ a​​ fresh​​ produce (Seafood & Fish) - quality​​ or ​​food​​ safety ​​role,​​ preferably ​​in ​​a ​​retail or wholesale​​ environment​ 

• Ability to​​ train​​ and​​ influence​​ cross​-functional​ teams (Suppliers / Retail)    

• Good technical knowledge and how to handle cutting for fresh Fish & Seafood                                                   

• Strong​ analytical and problem-solving skills with data-driven mindset      

• Able to multitask and work well in a fast-paced environment

• Positive, proactive, and adaptable mindset.

Interested candidates, submit MS Word resume to [email protected] or contact +65 67729952