Customer Service Specialist [Higher Education | Office Hours | East | Immediate] - #1132642

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats). 

• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.

• Foster customer loyalty by providing exceptional service and paying close attention to details.

• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry

• Effectively bilingual and articulate with a strong command of spoken and written English 

• Proficient in MS Office applications with excellent keyboard skills

• Possess good customer handling skills with a positive mindset 

• Team player who is able to adapt in a fast paced environment 

• Strong time management skills and motivation to exceed expectations

• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 6:30pm or 9:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.