L1 Desktop Support Engineer (Up to $4000) | Islandwide - #1132547

Desktop Engineer
Work Location: Client Site, Various Location (Find a candidate open to travel for work)
Work Days & Hours: Monday to Friday, 8.30 AM to 6.00 PM
Assignment Duration: 1 Year Contract

Brief Job Description
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

· Performed Desktop Support services to users
· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
· Perform imaging/re-imaging
· Perform asset inventories
· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
· Updates Incident records
· Creates and updates work instructions (where necessary)
· Document standards and procedures (where necessary)

Requirements: 
• Min. ITE/Diploma graduate 
• 1 year experience in desktop support
• Possess at least one (1) of the following certifications or their equivalent:
o CompTIA A+;
o CompTIA Security+;
o CompTIA Network+;
o Microsoft Certified: Windows Client; and
o Microsoft Certified: Managing Modern Desktops.


Tan Wen Sin (R23118072)
RecruitFirst Pte Ltd (E.A. 13C6342)