Outpatient Services Associate - #1132175

Responsibilities:

1.       Manage service counters for patient registration, appointment scheduling and payment

• Register patients for outpatient visits and services efficiently

• Provide financial counselling to clients, explain charges and assist with various government subsidy schemes available

• Perform billing processes and manage cash float, including payment collection for the services rendered, and be accountable for payment collected

• Manage appointment scheduling and coordinate for multiple appointments accurately

2.       Manage hospital general and outpatient services appointment lines

• Answer and triage all phone calls and address callers’ general inquiries and feedbacks and/or or transfer calls to the relevant department or personnel

• Manage phone enquiries for outpatient services efficiently, including queries for outpatient referrals and appointments

3.       Undertake general administrative duties and frontline initiatives

• Provide administrative support such as filing, data entry and claims submission

• Manage email inquiries promptly

• Assist clinicians in general administrative duties

• Perform service recovery

• Participate in service improvement project(s) 

• Undertake other general administrative duties and frontline initiatives as assigned

Requirements:

• Minimum GCE “O” level or equivalent and above

• At least 2 years of working experience in customer service and/or health care services

• A team player with good interpersonal communication skills

• Able to multi-task and work in a fast-paced and dynamic environment

• Meticulous in handling administrative tasks

• Proficient in Microsoft Office and data collation

• Experience with healthcare IT systems (e.g. SAP, EPIC and Clinic Assist) will be an advantage